The world’s most advanced desktop operating system!
OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Mac computers
Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs
What you will learn
The troubleshooting process and how to become more efficient with available tools and resources
Features and functionality of OS X Mountain Lion, including how to find additional information
How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification
Check OS X Mountain Lion in action!
Lessons
Part 1: Installation
Part 4: Data Management
Part 7: Network Services
Part 2: User Accounts
Part 5: Applications and Processes
Part 8: Peripherals and Printing
Part 3: File Systems
Part 6: Network Configuration
Part 9: System Startup
*Digital version only, hardcover version available upon request.
*"Choose You Schedule" feature available to groups of minimum four (4) students and to our Corporate Program only. Learn more.
You can take the certification exam right after the training, learn more or contact us.
We offer on-site training through our INCompany program, learn more.
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